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Introduction

This Privacy Policy describes how lemmofuture.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at contact@lemmofuture.com or by mail at Hypaths UK Limited, of 128 CityRoad, London, United Kingdom, EC1V 2NX.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor, Shopify.
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection:collected from you.
- Personal Information collected:name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information
- Purpose of collection: to resolve any queries/issues that you may raise.
- Disclosure for a business purpose: to brief our local repair panel bike shop in respect of a warranty claim.
- Personal Information collected: name and contact details; and details of the defective product
- Purpose of collection: to provide customer support.
- Source of collection:collected from you.

Minors

The Site is not intended for individuals under the age of18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to requests by regulatory authorities, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example
We use Google Analytics to help us understand how our customers use the Site. Youcan read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you mayconsent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners, to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

If you are a resident of the United Kingdom (“UK”) or the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;
The performance of the contract between you and us;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests where they do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the UK/EEA, you have the right to object to processingbased solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include;

Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a few hours.
Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a few days.

UK/EU GDPR

If you are a resident of the UK/EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

Your Personal Information will be processed in the UK but may be transferredby Shopify outside the UK/Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the UK/EU GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. In the UK this is the Information Commissioner’s Office (https://ico.org.uk/).

December 2023

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Service points across Europe

We have service partners available in the following cities:
Germany (30+ Service partners): Berlin, Munich, Erfurt, Lübeck, Wittenberge, Leipzig, Stuttgart, Bliesransbach, Bad Hönningen, Düsseldorf...
France (25+ Service partners): Strasbourg, Paris, Bordeaux, Lyon, Lille, Nantes...
Netherlands (15+ Service partners): Amsterdam, Utrecht, Tilburg, Eindhoven, Groningen...
Austria: Vienna.
Belgium: Brussels.
Our network of Partner Repair Centers is rapidly expanding to better serve you.

Supportive team of experts

We have established a dedicated professional after-sales service team to ensure that you receive the best quality after-sales service when using our products. Our expert team has extensive repair experience and professional knowledge. No matter what problems you encounter during use, our professional team will respond within 48 hours of receiving your message and guide you to the best solution.

On-site repair is supported

Starting from Berlin, gradually into major cities in Germany and EU, Lemmo will provide you with a worry-free riding experience.

Use the Lemmo app to make an appointment for service.
Leave your bike locked at a point within the service area.
A Lemmo mechanic tracks the bike, asks for permission for remote control and repairs the bike at the location or brings to the service point.
You can ride away after the service is complete or take delivery of the bike wherever you like.

All parts can be delivered

LEMMO offers a comprehensive parts delivery service. If you need any parts or maintenance services, please feel free to contact our customer service team. We will respond promptly and do our best to meet your needs. Our professional technical team is always ready to assist you, so you can enjoy riding with peace of mind.

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